Returns & Exchanges

Due to the artisanal nature and hygiene standards of our fragrances and apothecary products, Santa Maria Novella accepts returns of unopened and unused items in their original packaging within 14 days of delivery. We strive to ensure every handcrafted creation meets our historic standards of excellence.

1

Initiate Request

Contact our concierge team via the online portal or email to request a Return Merchandise Authorization (RMA) number and provide your order details.

2

Prepare the Parcel

Carefully place the unopened product in its original Florentine packaging and secure it within a sturdy shipping box to prevent damage during transit.

3

Affix Shipping Label

Attach the provided prepaid shipping label to the exterior of the package, ensuring any previous delivery markings are completely covered.

4

Quality Inspection & Refund

Once our artisans inspect the returned item to confirm its pristine condition, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing